- Please use our online Availability Check ,telephone us, or email our office to make sure the boat you would like is available, and then proceed to make a provisional booking. This will be reserved for you for three working days. As well as the normal office hours, our telephone is manned in the evening up to 8:00pm, including weekends. Tel: 01254 667412
- Complete the booking form online and press submit. Alternatively you can print the booking form, sign and post to us with your deposit (25% of the total hire fee) so that we receive it within three working days.
We recommend that you print out and read these conditions carefully. They are part of the agreement and contain legal obligations and liabilities of the narrow boat holiday Hirer.
In these conditions and the agreement:-
- “the Company” means Canal Boat Cruises.
- “the Hirer” means the person or persons named in the booking confirmation. Where there is more than one Hirer they shall all be individually responsible and liable under the agreement.
- “the Conditions” means the conditions set out in this form.
- “the price” means the price for the booking set out in the booking confirmation.
- “the start date” means the date when booking starts as set out in the booking confirmation.
- “the end date” means the date when the booking ends as set out in the booking confirmation.
2. Booking Agreement
2.1 A booking is a legal agreement. Submission of a completed booking form is an offer by the Hirer to hire and the booking agreement is made only if and when the Company confirms the booking by written booking confirmation. Telephone bookings do not create legal agreements and any offer by the Company to hold a reservation is not legally binding. The agreement includes these conditions which the client accepts having read and agreed them.
2.2 The entire contract between the Company and the Hirer is contained in these Conditions and the booking form and no representations, terms, warranty or condition expressed or implied shall be deemed to be or have been made or agreed or imported by reference to any other writing, advertisement or conversation. No agent, servant or representative of the Company has any right to alter or vary or waive any of these conditions. Nor is any such person authorised to undertake any liability whatsoever on behalf of the Company. These conditions can only be varied with written permission of the Company signed by a director of the Company. The Hirer acknowledges that no statement or representation which may have been made by or on behalf of the Company induced the Hirer to enter into the contract and that any such statements or representations do not form part of the contract. Any liability of the Company and any remedy of the Hirer in respect of any such statement or representation is excluded save in so far as liability in respect of any particular statement or representation may not be excluded by law.
3. Group Bookings, Age Limits and Unsuitable Hirers
3.1 The full names and addresses and ages of all members of the Hirer’s party must be entered on the Booking Form. Any changes before the start date or during the hire period must be authorised by the Company.
3.2 The Company will not accept bookings from school parties, youth groups or persons under 20 years old.
3.3 The Company may at its discretion cancel the booking and refuse to hand over the boat to any person or group who in its opinion is not suitable to take charge on the grounds of age, ill health, disability, inexperience, suspected influence of alcohol or drugs or any other reason. In this event and provided that the Hirer is not in breach of condition 3.2 the Company will refund any monies paid and the contract shall be discharged without further liability on either party.
3.4 The Company may repossess the boat at any time if in the opinion of the Company the Hirer is unsuitable for the reasons given in Condition 3.3 or if the Hirer is not behaving responsibly or if the boat or any persons are at risk. In this event the Hirer shall remain liable to pay the hire price and no refund shall be due.
4. Cancellations and Changes
4.1 The agreement (including payment terms) is a legally binding contract and may not be cancelled or amended except as provided in the Conditions.
4.2 A Hirer who wants to cancel or change a booking must notify the Company immediately by telephone and at the same time confirm in writing; the deposit will be forfeit and the Hirer will pay the balance price on the due date. The Company may waive the price (or part of it) less 15% administration expenses if the boat is re-let.
4.3 THE HIRER IS STRONGLY RECOMMENDED TO PROTECT AGAINST CANCELLATION LIABILITIES BY TAKING OUT THE COMPANY’S CANCELLATION INSURANCE SCHEME. Details are below.
5. Hire Period, Collection and Return of Boat
5.1 Boats will normally be available between 3.00 pm and 4.30 pm on the start date and will be returned and vacated by 9.30 am at the latest on the end date or as otherwise shown in the booking confirmation.
5.2 The Hirer must notify the Company of any likely delay in arrival as soon as possible by letter or if this is not practicable by telephone.
5.3 Before the Hirer takes the boat over the Company may give the Hirer such instructions, demonstrations and trials as it thinks fit and require the Hirer to check and sign the contents inventory and handover sheet.
5.4 In the event that the boat is not available because of circumstances beyond the Company’s control (for example damage, mechanical breakdown, late return) the Company may substitute a boat of similar accommodation but if no such boat is available the Company shall refund any payments made but shall not otherwise be liable and the contract shall be discharged.
5.5 The boat must be returned to base by 9.00 am and vacated by the Hirer by 9.30 am on the end date and the Hirer is responsible to allow enough time to ensure prompt return. In the event of delay the Hirer shall be liable to pay the sum of £20 per hour or part hour of the delay in returning the boat or giving possession and to indemnify the Company in respect of all other expenses and losses it may sustain by reason of such delay including any loss of or claim under subsequent booking. This condition is strictly enforced in the interest of subsequent hirers of the boat because the Company may not have time to fit out and deliver the boat on time to subsequent hirers.
5.6 The Hirer is responsible to return the boat to base. If the Hirer fails to do so except for unavoidable cause the Hirer will he liable to pay to the Company the cost of recovering the boat.
5.7 The Company reserves the right without liability to hand the boat over at and/or to require the boat to be returned to a site other than the designated boat yard if operational circumstances make this necessary.
6. Prices and Payment
6.1 Prices are inclusive of VAT subject to changes in VAT rate before the Hirer paid the price in full. The booking confirmation and booking invoice are not VAT invoices.
6.2 Prices are in pounds sterling. The Hirer shall reimburse the Company on demand for any expenses incurred in the conversion of foreign currencies, bank charges, special clearance, re-presenting cheques, processing payments or otherwise in obtaining cleared sterling funds of the amount due on the due date. Payment is not made until cash or cleared funds have been received by the Company.
6.3 The booking deposit must be sent with the booking application. The deposit is 20% of the total price.
6.4 The balance of the price is due not less than 28 days before hire start date. Time of payment shall be of the essence of the contract.
6.5 For bookings made within 28 days before hire start date the Hirer must pay the full price with booking form.
7. Insurance and Security Deposit
7.1 The Company insures the boat and equipment and against public liability risks. The policy does not cover personal accident or the Hirer’s personal belongings and the HIRER IS STRONGLY ADVISED TO MAKE HIS OWN INSURANCE ARRANGEMENTS.
7.2 The Company’s policy excludes damage arising from late return of boat and return of boat in unclean condition and does not cover the first £250 of any claim.
7.3 The Hirer will indemnify the Company from and against all costs, damage, expenses, liability and claims howsoever arising from the negligence, neglect or default of the Hirer to the extent that they are not covered by the Company’s policy.
8. Safety and Other Rules
8.1 The Hirer agrees to comply with the following rules at all times for the health and safety of the persons on the boat and other persons and for safeguarding the boat and other property:
Not to tow other craft or allow the boat to be towed excepting only professional assistance in the event of breakdown or emergency. Not to cruise after sunset or before sunrise. The boat is equipped only for daytime use. To observe all speed limits, not to race and not to cruise at a speed which creates a breaking wash or disturbs or inconveniences other waterway users. Not to take or have on the boat any dinghies, inflatables, portable heaters, 240 volt electrical appliances (other than electric razors), inflammable liquids or substances, gas cylinders, car batteries, firearms or any other items which might create dangers or hazards. Not to use the boat for business purposes. To allow the boat to be occupied only by the persons named in the booking confirmation. Not to allow to be on the boat at any time more than 12 persons being the legal limit. To give way to laden or un-laden cargo boats, sailing craft, rowing boats and other human propelled craft. Not to take the boat on to sea or tidal waters. To cruise only on British Waterways approved canals. Not to have or carry any live bait on the boat. At all times to observe all byelaws, navigational limits or instructions and advice of British Waterways and other navigational authorities and the Company and their respective officers and employees.
8.2 The Company reserves the right at its discretion without liability to restrict cruising areas or routes in the light of prevailing conditions.
9.1 The Hirer is in charge of the boat and is responsible for its safe navigation. In the event of any accident or damage to the boat, other craft or the waterway the Hirer must:-
9.1.1 Obtain and record the name of any other boat and names and addresses of all parties involved including the other boat owner and other hirers.
9.1.2 Notify the Company by telephone immediately with full details of the accident including damage incurred and information under 9.1.1.
9.1.3 NOT IN ANY CIRCUMSTANCES ADMIT OR ALLOW ANY OTHER PERSONS ON THE BOAT TO ADMIT LIABILITY TO ANY OTHER PERSON.
9.1.4 Not carry out or have carried out any repairs without the consent of the Company.
9.1.5 Proceed in accordance with and follow the Company’s instructions.
9.2 In the event of accident the Company may repossess the boat and the hiring contract shall then terminate without liability on the Company.
9.3 In the event that the Company’s insurance cover is prejudiced or invalidated by any failure on the part of the Hirer to comply with the provisions of this condition the Hirer shall indemnify the Company in respect of all liability claims, loss, damage or expenses incurred.
9.4 The Hirer is liable for and shall indemnify the Company against any claim or charge made by any Waterway Authority for damage to waterway property or loss of water.
10. Maintenance, Repairs, Damage and Breakdown
10.1 The Hirer is responsible for and will keep and maintain the boat and its equipment and contents and shall return the same at the end of the hire term in accordance with the Company's instructions and in good clean and tidy order and condition.
10.2 The Hirer shall notify the Company immediately by telephone in the event of breakdown, damage, theft or loss and shall provide full details and comply with the Company’s instructions The Hirer must not undertake or have undertaken any repairs, adjustment or service without the Company’s prior approval. Any repairs or replacements by the Hirer without the Company’s approval will not be accepted.
10.3 The Hirer shall be responsible for getting the boat off mud banks or other grounding and for removal of weeds, rope or other matter from propellers. The Hirer shall notify the Company if any of these operations cannot be carried out without risk of accident or damage and shall comply with the Company’s instructions. Otherwise the Hirer shall be liable for any loss or damage incurred.
11. Hirer’s Property
11.1 Vehicles may be left entirely at owner’s risk in the Company’s car park. The Company will be under no liability for any loss of or damage to vehicles or contents of the Hirer’s or other persons property on the boat or elsewhere or howsoever caused except by the Company’s negligence. Hirers are particularly advised not to leave any valuables or portable items in the car.
11.2 The Company may take such action as may be necessary to silence car alarms in the Company’s car park and to recover the costs from the Hirer.
11.3 The Company may return Hirer’s property left behind on the boat if claimed and following receipt of payment for postage and packing. Property not claimed within two months from the end date will be disposed of by the Company.
12.1 The boat is handed over ready fuelled and the price includes the cost of fuel consumed.
13.1 Pets are allowed on the boat.
13.2 Hirers must provide their own pet baskets or blankets.
13.3 All pets must be properly house trained or caged as appropriate, must never be left unattended, and may not be allowed on bedding or upholstery.
13.4 Pets are not covered under the Company’s Insurance Policy and the Hirer shall be liable for any damage or loss caused by them.
14.1 The Hirer must check the boat and its contents and equipment fully on arrival at the boat yard and notify the Company of any alleged deficiencies or shortcomings before the boat leaves the boat yard. The Hirer must sign the contents inventory upon taking the boat over and the Hirer will be responsible for any items which are subsequently found to be missing or damaged. Any shortcomings subsequently discovered must be notified to the Company by telephone immediately in order to give the Company the opportunity to take any necessary remedial action.
14.2 The Company shall not be liable in respect of any matter which is not so notified immediately and in any event shall not be liable in respect of any matter which is notified after the end of the hire period. The boat may then have been taken over by another hirer and may not be available for inspection. Letters should bear the Company’s booking reference.
15.1 The Company shall not be liable for any matters arising from any cause beyond the Company’s reasonable control or not due to the Company’s negligence or wilful default including (without limitation) death or personal injury of Hirers their crew and passengers, loss of or damage to property, non-fulfilment or interruption of the booking or delays, breakdowns, mechanical problems, defects, damage, restrictions on cruising, obstructions, repairs or damage to waterways, non- availability of routes, navigational works, storms, floods, droughts, ice, shortage of water or other weather conditions, rationing, shortage or non-availability of fuel or in respect of any consequential loss, damage, expense, injury or claim. HIRERS ARE RECOMMENDED TO TAKE OUT PERSONAL HOLIDAY INSURANCE COVER.
16.1 The specifications of boats, their accommodation, facilities and equipment in the brochure are intended as a general guide but the Company shall not be liable in the event of any insubstantial differences in the boats supplied and reserves the right to make modifications. In particular alterations may occur during rebuilding or refitting, boats within classes may differ, colours may vary, layout plans are for guidance only and are not to scale and boats may have steps which are not shown. If the Hirer’s party includes any infirm persons the Hirer should make relevant enquiries at the time of booking.
17.1 Any dispute, difference or question which may at any time arise out of the booking contract may be referred at the Company’s sole discretion to a single arbitrator to be agreed between the parties or failing agreement to be nominated upon the application of either party by the President of the Birmingham Law Society. The decision of such arbitrator (acting as an expert and not as an arbitrator) including any direction as to payment of fees and costs in the arbitration shall be binding on both parties.
18.1 The contract between the Company and the Hirer shall be deemed to have been made in England and shall be governed in all respects by English law. The Hirer shall submit to the jurisdiction
of the English courts provided that the Company at its option may bring any legal proceedings against the Hirer from the courts of any other country.
19.1 No indulgence, forbearance or delay by the Company or delay permitted by the Company shall constitute any bar to its enforcement of its rights at any time and no waiver in respect of any breach shall operate as a waiver In respect of any other or subsequent breach.
20.1 The conditions are considered reasonable by the parties. Any avoidance, restriction or limitation upon them or their effect by statute shall be limited to the Condition or part of the Condition and the issue to which it specifically relates. If any condition is found to be invalid and would be valid if modified by extension of time or otherwise it shall at the option of the Company take effect with such modification or amendment as may be necessary to make it valid and effective.
21. Company Information
37 Montreal Road
VAT Reg no: 895733372
We strongly recommend all hirers to take part in this scheme and take advantage of the protection it offers.
If you have to cancel for any of the reasons included in this scheme we shall refund to you all the hire fees that you have paid and you will be released from your contract to pay any further monies.
You are particularly asked to read carefully the cover provided, conditions and exclusions. (See Conditions Of Hire No 4)
Repayment of deposits, advance payments and contractual charges should the hirer have to cancel their holiday due to:
a) Death, injury, illness, pregnancy (commencing after the date of booking), compulsory quarantine, witness summons or jury service of:
i) the insured or any prospective or actual travelling companion of the insured or
ii) the spouse, parent or step-parent, brother, sister, child, parent in law, fiance/e, or close business associate of any person detailed in (i)
b) Unemployment through redundancy after the booking date qualifying for payment under Redundancy Payments Act 1965 of such insured or prospective or actual travelling companion of such insured.
a) That the hirer and those persons on whose state of health the holiday or journey depends are in good health physically and mentally at the date of booking the holiday.
b) That the hirer is not aware of any reason why the holiday or journey should be cancelled or abandoned.
This scheme does not cover claims directly or indirectly resulting from, or consequent upon:
a) Winter sports, mountaineering, potholing, racing, underwater or professional sports.
b) Any recurring chronic or continuing illness, disability or condition of the hirer for which medical treatment or consultation has taken place during the six months immediately preceding the date of booking of the holiday.
c) War and kindred risks.
The charge for the Cancellation Scheme is 40p for every £10 (or part of £10) of the hire fee.
Hirers having to cancel must inform the Company immediately by telephone and confirm their cancellation in writing.
In cases where the hirer has to cancel and is not covered by the above scheme the hirer remains responsible for the balance of the hire fee, unless we are able to re-let the boat, in which case a charge of 15% of the total hire fee is made.
Non-Personal Information Collected Automatically
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In order to respond to your questions, fulfil your requests or manage interactive customer programs, it may be necessary to ask for personal information such as your name, address, e-mail address and telephone number. We may use this information to respond to your requests, or to contact you via mail, e-mail or phone to inform you of new products, services or promotions we may offer. If you place an order for a product, request a service or submit content to this site, we may need to contact you for additional information required to process or fulfil your order and/or request. However, unless compelled by applicable legislation, we will not provide this information to a third party without your permission, except as necessary to process your order, fulfil your requests or manage interactive customer programs. In addition to the personal information that you may provide us, this Site may use technology that lets us collect certain technical information like your Internet protocol address, your computer's operating system, your browser type, traffic patterns and the address of any referring Web sites.
Please note that while there are always risks associated with providing personal data, whether in person, by phone or over the Internet, and no system of technology is completely safe, "tamper" or "hacker- proof", Canal Boat Cruises has endeavoured to take appropriate measures to prevent and minimize risks of unauthorized access to, improper use and the inaccuracy of your personal information. For example, we use encryption technology when collecting or transferring sensitive data such as credit card information.
Canal Boat Cruises does not store or intend to store any credit or debit card information; this is only used for payment processing purposed. Once a payment has been authorised all information is destroyed.
ACCURACY OF COLLECTED DATA
Canal Boat Cruises will on its own initiative, or at your request, replenish, rectify or erase any incomplete, inaccurate or outdated personal data retained by Canal Boat Cruises in connection with the operation of this Site.
No information may be submitted to Canal Boat Cruises by persons under the age of 18 without the consent of a parent or legal guardian, nor may persons under the age of 18 make purchases or other legal acts on this Site without such consent, unless permitted by applicable legislation.